All Box of Style purchases are final sale and nonrefundable. We do not currently accept returns of The Zoe Report Box of Style boxes, and any box returned by a customer will not be eligible for a refund. In the case that your Box of Style does not arrive or a product is damaged, we must be notified in writing (email will suffice) within 4 weeks of receiving your tracking information. If we are not notified within that time frame, we can no longer be held accountable for the missing items and will not be able to offer a replacement or refund. Please note that orders may take 2 weeks to fulfill from the time of shipment. All refunds are granted at the sole discretion of Zoe Media Group.